Refund policy
Online Refund Policy
You have a 30 day “cooling off period” during which you can cancel the contract and return the product (excluding any made to order/customised products). This “cooling off period” begins on the day that you receive the product. Once dispatched, we cannot recall a package and you will be liable for the postage cost to return the order to us.
If your goods are faulty when delivered please contact us immediately at info@loulerie.com and send the order back with receipt for full refund, we will cover the postage cost back to us in the case of faulty goods only. Goods must be returned unworn in original packaging and in good saleable condition.p
Earrings may be exchanged once they have not been tried on.Please send your goods back via registered post and retain your proof of post and tracking number, we are not responsible for lost or damaged packages.Once we receive the return we will inspect the goods, contact you and issue a refund.
Our refund and exchange policies are written in accordance withThe European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001)
Return Goods to:
Returns,
Loulerie,
31 Percy Place,
Ground Floor,
Ballsbridge
Dublin 4, Ireland.
D04 F6P2
In Store Refund Policy
We are happy to offer Exchange or Credit Note on items returned in store in saleable condition within 14 days of purchase. We do not offer Cash Refunds on products purchased in-store. This does not affect your statutory rights.
Repairs
Our jewellery consists of different metals. Our fashion lines are made of plated metals, which may darken or tarnish with normal wear.
We cannot exchange or refund items which have tarnished due to normal wear, we cannot exchange items damaged by excessive wear or careless storage, please use boxes provided to protect the jewellery.
If your jewellery has a fault not caused by normal wear within 60 days we will review the item and take care of the repair charge. Outside of 60 days there will be a charge for all repairs. This does not affect your statutory rights. If you notice a fault you must return the piece to us immediately.
Certain pieces of jewellery may be more susceptible to damage than others particularly those with hand beading or hand set crystals, extra care must be taken with these pieces also with pearls and gemstones.