Jewellery
We don’t recommend it. Water especially when hot or chlorinated can cause plating to fade faster.
Products like fake tan, perfume, and hair spray can also damage plated jewellery. To keep your pieces looking their best, always apply these first and let them dry before popping your jewellery on.
Gold plated: A of gold over a base metal-affordable and stylish, but more delicate.
Solid gold: Made entirely of gold-luxurious, durable, and made to last forever.
Keep it gentle. Use a soft, dry cloth to wipe down your plated pieces after wearing them. Store them away from moisture and sprays to help them stay looking fresh for longer.
Solid gold is made to last and can handle a bit more care. Soak it briefly in warm water with a drop of mild soap, then gently scrub with a soft toothbrush. Rinse, pat dry, and polish with a jewellery cloth to bring back the shine.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We ship all of our international and UK packages out using DHL Express.
FREE shipping to the UK with customs charges covered.
Ireland- Free Shipping
All orders placed before 12pm midday will arrive on the next working day.
We offer free shipping & free returns on all orders.
United Kingdom- Free Shipping
Please allow 1-2 days for your order to arrive. We offer free returns on all orders.
Northern Ireland- Free Shipping
Please allow 1-2 days for your order to arrive. We offer free returns on all orders.
Europe
Please allow 1-2 days for your order to arrive. We offer free returns on all orders.
U.S.A, Canada, Australia and New Zealand
Please allow 2-3 days for your order to arrive. We offer free returns on all orders.
We use DPD for all of our Domestic and Northern Ireland orders
Delivering A Greener Future
DPD is leading the charge towards a greener future, pledging to eliminate greenhouse gas emissions from their entire supply chain by 2040.
- Switching Line haul trucks to 100% renewable HVO biofuel and deploying 100% electric vans.
- Producing their own renewable energy via solar PV at the Athlone hub.
- Reducing waste streams, by recycling, reusing and switching to returnable options for plastic, cardboard and pallet waste.
- 100 of the Dublin vans carry air quality sensors which produce a live map of Dublin's air quality.
We use DHL Express for all of our UK and International Orders
DHL GoGreen Plus
By choosing Gogreen Plus, we are taking a proactive approach to address Scope 3 emissions. This approach not only empowers us to voluntarily report emissions but also aligns with the Science Based Target Initiative philosophy. With this contract, we are investing in 30% CO2 reduction for all of our express shipments via air transportation.
Republic of Ireland: FREE shipping
Northern Ireland: FREE shipping
United Kingdom: FREE shipping & custom and duty fees covered. FREE returns on all orders
EU countries: €25 delivery charge, FREE returns on all orders
United States of America: €25 delivery charge, FREE returns on all orders
Rest of the world: €25 delivery charge, free returns on all orders
All of our Domestic and Northern Ireland orders can be tracked using the DPD website.
All of our UK and International orders can be tracked using the DHL website!
Once your order has dispatched from our office, you will receive an email with a tracking number. You can then use that number to track your order.
Returns
- For all Domestic and Northern Ireland orders you can print your return label via the DPD website and drop off your return at your local DPD service point at a time that is convenient for you. Once we receive your return we will process your refund.
- For all UK and International orders please contact info@loulerie.com for a returns slip. Once received, please fill out the form accordingly. You can then contact DHL at 0818725725 to arrange a collection time for your order to be picked up. Once we receive your order we will process your refund.
Online Refund Policy
You have a 30 day “cooling off period” during which you can cancel the contract and return the product (excluding any made to order/customised products). This “cooling off period” begins on the day that you receive the product. Once dispatched, we cannot recall a package and you will be liable for the postage cost to return the order to us.
If your goods are faulty when delivered please contact us immediately at info@loulerie.com and send the order back with receipt for full refund, we will cover the postage cost back to us in the case of faulty goods only. Goods must be returned unworn in original packaging and in good saleable condition.
Earrings may be exchanged once they have not been tried on. Once we receive the return we will inspect the goods, contact you and issue a refund.
Unfortunately, we cannot accept returns of our initial discs if they have a personalised engraving on the back of the discs. All initial discs are pre-designed with the initial letter on the front.
Our refund and exchange policies are written in accordance withThe European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001)
Return Goods to:
Loulerie,
31 Percy Place,
Garden Level,
Ballsbridge,
Dublin 4.
D04 F6P2.
In Store Refund Policy
We are happy to offer Exchange or Credit Note on items returned in store in saleable condition within 28 days of purchase. The Credit Note is valid for 5 years from date of return. We do not offer Cash Refunds on products purchased in-store. This does not affect your statutory rights.
If you have any queries regarding this, please do not hesitate to contact tonya@loulerie.com for further information.
Repairs
Our jewellery consists of different metals. Our fashion lines are made of Plated Metals these may darken or tarnish with normal wear.
We cannot exchange or refund items which have tarnished due to normal wear, we cannot exchange items damaged by excessive wear or careless storage, please use boxes provided to protect the jewellery.
If your jewellery has a fault not caused by normal wear within 60 days we will review the item and take care of the repair charge. Outside of 60 days there will be a charge for all repairs. This does not affect your statutory rights. If you notice a fault you must return the piece to us immediately.
Certain pieces of jewellery may be more susceptible to damage then others particularly those with hand beading or hand set crystals, extra care must be taken with these pieces also with pearls and gemstones.
Product
We offer an engraving service for €25 on our Loulerie 9k Initial Disc Necklaces. Please note we are not in a position to accept returns for any personalised engravings ordered. The font on the engravings may vary slightly to our bespoke font of the initials that are pre-stamped on the front of the discs.
Please click here for more information!
Yes! We offer complimentary gift wrapping with all of our orders at our checkout. Your gift will be beautifully wrapped in our bespoke navy boxes with hand tied ribbon in our navy Loulerie gift bag.
You will also have an option to add a personalised hand written card with your order at the checkout.
Yes all of the jewellery items that you see online are available in store! You can contact our store on (01) 672 4024 or email us on info@loulerie.com for further information.
Yes! Once you subscribe to our newsletter, you will receive a discount code in your inbox of which you will be able to use one time only.
This email can sometimes slip into a spam folder, so make sure to check there if it doesn't come through to your primary inbox straight away!
Please note that this promotion is only available for online orders.