Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We ship all of our packages out using DHL Express.
Unfortunately, since the introduction of Brexit on 1st January 2021, we are unable to deliver to mainland United Kingdom at this time. We hope to be able to rectify this as soon as the situation updates.
We have resumed shipping to Northern Ireland again.
We offer next day delivery from Monday to Thursday within Ireland with DHL express for orders placed before 12pm.
Below are the estimated delivery times for international destinations:
Delivery time is estimated at 1-2 working days.(May be longer over the Christmas period)
U.S.A, Canada, Australia and New Zealand
The estimated delivery time is 2-3 working days. (May be longer over the Christmas period)
Unfortunately, since the introduction of Brexit on 1st January 2021, we are unable to deliver here at this time. We are hoping to rectify this as soon as the situation updates.
We are delighted to say that we have resumed our Northern Ireland shipping, please allow 1-2 working days for your order to arrive.
We use DHL Express for all of our orders
Republic of Ireland: Orders over €100 qualify for free shipping. There is a €5 delivery charge for orders under €100. We offer free returns on all orders.
Northern Ireland: €15 delivery charge, free returns on all orders
EU countries: €25 delivery charge, free returns on all orders
United States of America: €25 delivery charge, free returns on all orders
Rest of the world: €25 delivery charge, free returns on all orders
United Kingdom: Unfortunately we are unable to ship to mainland UK due to the introduction of Brexit on January 1st, 2021. We are hoping to resume shipping to the UK as soon as we possibly can.
All of our orders can be tracked using the DHL website! Once your order has dispatched from our office, you will receive an email with a tracking number. You can then use that number on dhl.ie to track your order. If you have any further shipping queries, you can always contact them on 0818 725 725!
Online Refund Policy
You have a 30 day “cooling off period” during which you can cancel the contract and return the product (excluding any made to order/customised products). This “cooling off period” begins on the day that you receive the product. Once dispatched, we cannot recall a package and you will be liable for the postage cost to return the order to us.
If your goods are faulty when delivered please contact us immediately at email@example.com and send the order back with receipt for full refund, we will cover the postage cost back to us in the case of faulty goods only. Goods must be returned unworn in original packaging and in good saleable condition.
Earrings may be exchanged once they have not been tried on. Once we receive the return we will inspect the goods, contact you and issue a refund.
Our refund and exchange policies are written in accordance withThe European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001)
Return Goods to:
31 Percy Place,
If you have any queries regarding this, please do not hesitate to contact firstname.lastname@example.org for further information.
In Store Refund Policy
We are happy to offer Exchange or Credit Note on items returned in store in saleable condition within 14 days of purchase. The Credit Note is valid for 6 months from date of return. We do not offer Cash Refunds on products purchased in-store. This does not affect your statutory rights.
If you have any queries regarding this, please do not hesitate to contact email@example.com for further information.
Our jewellery consists of different metals. Our fashion lines are made of Plated Metals these may darken or tarnish with normal wear.
We cannot exchange or refund items which have tarnished due to normal wear, we cannot exchange items damaged by excessive wear or careless storage, please use boxes provided to protect the jewellery.
If your jewellery has a fault not caused by normal wear within 60 days we will review the item and take care of the repair charge. Outside of 60 days there will be a charge for all repairs. This does not affect your statutory rights. If you notice a fault you must return the piece to us immediately.
Certain pieces of jewellery may be more susceptible to damage then others particularly those with hand beading or hand set crystals, extra care must be taken with these pieces also with pearls and gemstones.
Yes! We offer complimentary gift wrapping with all of our orders at our checkout. Your gift will be beautifully wrapped in our bespoke navy boxes with hand tied ribbon in our navy Loulerie gift bag.
You will also have an option to add a personalised hand written card with you order at the checkout.
Yes all of the jewellery items that you see online are available in store! You can contact our store on (01) 672 4024 or email us on firstname.lastname@example.org for further information.