Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We ship all of our packages out using DHL Express.

Ireland

All orders placed before 12pm midday will arrive on the next working day. Orders over €100 qualify for free shipping. We offer free returns on all orders.

Europe

Please allow 1-2 days for your order to arrive. We offer free returns on all orders.

U.S.A, Canada, Australia and New Zealand

Please allow 2-3 days for your order to arrive. We offer free returns on all orders.

United Kingdom

Please allow 1-2 days for your order to arrive. We offer free returns on all orders.

Northern Ireland

Please allow 1-2 days for your order to arrive. We offer free returns on all orders.

We use DHL Express for all of our orders

Republic of Ireland: Orders over €120 qualify for free shipping. There is a €5 delivery charge for orders under €120. We offer free returns on all orders.

Northern Ireland: €15 delivery charge, free returns on all orders

EU countries: €25 delivery charge, free returns on all orders

United States of America: €25 delivery charge, free returns on all orders

Rest of the world: €25 delivery charge, free returns on all orders

United Kingdom: €30 delivery charge which includes any custom and duty fees. We offer free returns on all orders

Online Refund Policy

You have a 30 day “cooling off period” during which you can cancel the contract and return the product (excluding any made to order/customised products). This “cooling off period” begins on the day that you receive the product. Once dispatched, we cannot recall a package and you will be liable for the postage cost to return the order to us.

If your goods are faulty when delivered please contact us immediately at info@loulerie.com and send the order back with receipt for full refund, we will cover the postage cost back to us in the case of faulty goods only. Goods must be returned unworn in original packaging and in good saleable condition.

Earrings may be exchanged once they have not been tried on. Once we receive the return we will inspect the goods, contact you and issue a refund.

Unfortunately, we cannot accept returns of our initial discs if they have a personalised engraving on the back of the discs. All initial discs are pre-designed with the initial letter on the front.

Our refund and exchange policies are written in accordance withThe European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001)

Return Goods to:

Loulerie,
31 Percy Place,
Garden Level,
Ballsbridge,
Dublin 4.
D04 F6P2.

In Store Refund Policy

We are happy to offer Exchange or Credit Note on items returned in store in saleable condition within 28 days of purchase. The Credit Note is valid for 5 years from date of return. We do not offer Cash Refunds on products purchased in-store. This does not affect your statutory rights.

If you have any queries regarding this, please do not hesitate to contact tonya@loulerie.com for further information.

Repairs

Our jewellery consists of different metals. Our fashion lines are made of Plated Metals these may darken or tarnish with normal wear.

We cannot exchange or refund items which have tarnished due to normal wear, we cannot exchange items damaged by excessive wear or careless storage, please use boxes provided to protect the jewellery.

If your jewellery has a fault not caused by normal wear within 60 days we will review the item and take care of the repair charge. Outside of 60 days there will be a charge for all repairs. This does not affect your statutory rights. If you notice a fault you must return the piece to us immediately.

Certain pieces of jewellery may be more susceptible to damage then others particularly those with hand beading or hand set crystals, extra care must be taken with these pieces also with pearls and gemstones.

We offer an engraving service for €25 on our Loulerie 9k Initial Disc Necklaces. Please note we are not in a position to accept returns for any personalised engravings ordered. The font on the engravings may vary slightly to our bespoke font of the initials that are pre-stamped on the front of the discs.

Please click here for more information!

Yes! We offer complimentary gift wrapping with all of our orders at our checkout. Your gift will be beautifully wrapped in our bespoke navy boxes with hand tied ribbon in our navy Loulerie gift bag.

You will also have an option to add a personalised hand written card with your order at the checkout.

Yes all of the jewellery items that you see online are available in store! You can contact our store on (01) 672 4024 or email us on info@loulerie.com for further information.