Some of our most frequently asked questions, we have tried to provide as much information as possible.
DO YOU DELIVER WORLDWIDE?
YES LOULERIE OFFER SHIPPING WORLDWIDE
ALL PACKAGES SHIP VIA DHL EXPRESS
Overseas deliveries may be subject to import duties and/or taxes, which you will be responsible for.
Unfortunately, since the introduction of Brexit on 1st January 2021, we are unable to deliver to the United Kingdom or Northern Ireland at this time. We hope to be able to rectify this as soon as the situation updates.
HOW MUCH DOES DELIVERY COST?
ALL ORDERS WITHIN THE EU ARE FREE DELIVERY. ALL INTERNATIONAL ORDERS OUTSIDE OF THE EU WILL INCUR A €25 SHIPPING FEE.
ALL ORDERS OVER €250 QUALIFY FOR FREE SHIPPING.
WHEN WILL I RECEIVE MY PACKAGE?
PLEASE ALLOW UP TO A WEEK FOR ORDERS TO BE DELIVERED DUE TO THE CURRENT RESTRICTIONS OF COVID-19.
Below are the estimated delivery times for international destinations:
Delivery time is estimated at 6-9 working days.(May be longer over the Christmas period)
U.S.A, Canada, Australia and New Zealand
The estimated delivery time is 8-11 working days. (May be longer over the Christmas period)
United Kingdom & Northern Ireland
Unfortunately, since the introduction of Brexit on 1st January 2021, we are unable to deliver here at this time. We are hoping to rectify this as soon as the situation updates.
I ORDERED A PIECE & IT HASN'T ARRIVED, HOW DO I TRACK IT?
ALL OUR ORDERS CAN BE EASILY TRACKED. ONCE YOUR ORDER IS SENT YOU WILL RECEIVE A CONFIRMATION EMAIL WITH YOUR TRACKING NUMBER. ORDERS CAN BE TRACKED VIA DHL EXPRESS.
DO YOU GIFT WRAP?
ALL LOULERIE JEWELLERY WILL LEAVE BEAUTIFULLY WRAPPED IN OUR BESPOKE NAVY BOXES WITH HAND TIED LOULERIE RIBBON SITTING IN OUR NAVY LOULERIE BAG.
A PERSONALISED HAND WRITTEN CARD CAN BE INCLUDED IF YOU LEAVE A NOTE IN THE COMMENT BOX.
WHAT IS YOUR POLICY FOR RETURNS AND EXCHANGES?
Online Refund Policy
You have a 30 day “cooling off period” during which you can cancel the contract and return the product (excluding any made to order/customised products). This “cooling off period” begins on the day that you receive the product. Once dispatched, we cannot recall a package and you will be liable for the postage cost to return the order to us.
If your goods are faulty when delivered please contact us immediately at firstname.lastname@example.org and send the order back with receipt for full refund, we will cover the postage cost back to us in the case of faulty goods only. Goods must be returned unworn in original packaging and in good saleable condition.
Earrings may be exchanged once they have not been tried on. Once we receive the return we will inspect the goods, contact you and issue a refund.
Our refund and exchange policies are written in accordance withThe European Directive on Distance Selling (Directive 97/7/EC) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001)
Return Goods to:
31 Percy Place,
COVID-19 UPDATE FOR RETURNS:
We would like to extend our returns policy over this lockdown period to a full 6 week allowance from your date of purchase.
If you have any queries regarding this, please do not hesitate to contact email@example.com for further information.
In Store Refund Policy
We are happy to offer Exchange or Credit Note on items returned in store in saleable condition within 14 days of purchase. The Credit Note is valid for 6 months from date of return. We do not offer Cash Refunds on products purchased in-store. This does not affect your statutory rights.
Our jewellery consists of different metals. Our fashion lines are made of Plated Metals these may darken or tarnish with normal wear.
We cannot exchange or refund items which have tarnished due to normal wear, we cannot exchange items damaged by excessive wear or careless storage, please use boxes provided to protect the jewellery.
If your jewellery has a fault not caused by normal wear within 60 days we will review the item and take care of the repair charge. Outside of 60 days there will be a charge for all repairs. This does not affect your statutory rights. If you notice a fault you must return the piece to us immediately.
Certain pieces of jewellery may be more susceptible to damage then others particularly those with hand beading or hand set crystals, extra care must be taken with these pieces also with pearls and gemstones.
IS THE JEWELLERY ONLINE AVAILABLE IN STORE?
Yes all of the jewellery items that you see online are available in store
DO YOU OFFER A BESPOKE SERVICE?
Yes we offer a bespoke service, you can make an appointment with owner and design director Louise who is very passionate about design and offers a discreet and unique personal service. You can email her at firstname.lastname@example.org.